Shipping policy

Standard Delivery:

• Estimated delivery time 3-7 business days.
• All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.
• Stock items ship out within 24-48 hours, unless otherwise noted.
• Large quantity purchases may add 1-3 business days to shipping.
• Custom items can take between 15-60 business days to ship.

Shipping

• Expedited methods of shipping are available. There is no guarantee that orders received after 12pm EST will ship the same day. NOTE: UPS Next Day requests on Friday are guaranteed delivery on the next business day (business days are Monday through Friday), this does not include Saturdays.
• SleepSwag is not responsible for any delays incurred due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
• SleepSwag is not held responsible for any delays incurred due to incomplete address information, or wrong address information provided by the customer.

Shipping Rates

• We charge per standard USPS and UPS published rates.

Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the actual weight of the package.

Canadian

• Packages ship via USPS and UPS to Canada
• The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.
• We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the destination or DIM weight of the package.

International

• Packages ship via USPS and UPS.
• The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.